DESIGN AND TECHNOLOGY SKILLS:
Adobe Creative Suite, Adobe Analytics, Sketch, Figma, Axure, HTML/CSS/Javascript, User-Centered Design, Wireframing, Prototyping, Usability Testing, Information Architecture, Requirements Gathering, Business Analysis, Design Mentoring, Design Systems, Digital Strategy, Creative Direction, Mobile Design, Jira, Azure DevOps
PROFESSIONAL EXPERIENCE
Walgreens: Manager, User Experience - Jan 2018 - Present
Recruit, hire, lead, mentor and manage workload for a team of UX architects and UI designers crafting experiences across Walgreens’ healthcare, retail, customer facing and internal digital products
Lead design review sessions for multiple cross-functional teams
Oversee UX for Same-Day Pickup & Delivery programs, which contribute over $120M in annual revenue
Lead cross-functional meetings with business, marketing, technical, and product stakeholders to shape annual product roadmaps, establish project KPOs, and champion user experience-centric decision-making
Led a collaborative effort to implement a unified design process, including project intake, workflow and design documentation standards, resulting in greatly improved consistency and quality in design deliverables, and reducing project turnaround time across the digital organization
Principal, UX Design - Jan 2016 - Dec 2017
Walgreens: Sr. UX Designer - Sep 2010 - Dec 2015,
Designed the experience for Drugstore.com’s Auto Reorder & Save program, increasing customer retention
Overhauled Walgreens.com’s retail and healthcare taxonomy in a multi-year collaboration with merchandising and product management teams, optimizing product discoverability and navigation
Designed multiple Black Friday & Cyber Monday shopping experiences, leading to over $100M sales annually
Co-led the User Experience department’s transition to a mobile-first design methodology, aligning with industry trends and improving user engagement
Sapient (Target.com): Manager, Information Architecture - Mar 2010 - Aug 2010
Designed the global header, navigation, search results and store finder experiences for the Target.com relaunch
Organized and led design workshops, mapped out user-flows, created detailed wireframes and interaction design specifications, collaborated with business analysts to define requirements and create technical specs
Pathfinder Development: Senior User Interface Designer - 2004 - 2009
Designed user experiences for a diverse array of B2B and consumer-facing software and platforms across the healthcare, financial, educational, governmental, media, energy and research sectors.
Examples include Data-visualization software for surgical medical devices; Software for use during blood donation; A portal for the govt. of Qatar’s education reform initiative; Color calibration software for photographers; a CMS for the Chicago Sun-Times; And an electric power-plant monitoring application
Independent Contractor: Web Designer & Developer - 2000 - 2004
Designed, developed and maintained website for independent NYC based record label, City Canyons Records
Integrated website with iTunes, MySpace, Facebook and a variety of other social media networks
Led web development team for Harrington Talents, a NYC based design firm. Selected by senior management for design and development of corporate home page. Developed and scripted Flash-animated user interfaces
Designed motion graphics and animations for Whitehorse Productions, a NYC production company
EDUCATION
Stony Brook University - Stony Brook, NY, Bachelor of Arts, 2001. Major in Economics